July 2009 Archives

FreshDirect Using Fewer Boxes

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My wife and I use online grocery service FreshDirect frequently and while we understand the environmental impact of packaging and transportation driven by online ordering isn't ideal, we find the convenience of the service extremely attractive. We have often received orders with a large cardboard box containing only one item and considered stopping our usage. 

That is, until recently. Over the past few months, I've noticed that our deliveries seem to fit into fewer boxes. I wasn't sure that this was actually happening until I read an article in the New York Times a few days ago entitled "Delivering More Groceries, and Fewer Boxes" which explained that over the past year, FD has reduced the number of boxes by 1.5 million boxes! That translates to an almost 25% reduction in boxes. The system to allow them to do this cost them over $1 million in hardware and an unspecified amount in training and software, but it is clearly a sustainable choice. What's more exciting is that this is only one step on a new sustainability program for the company who is moving from boxes to paper bags next year and converting their fleet of over 170 delivery trucks to run on biofuel. Not only have they reduced their environmental impact, they have made customers and drivers happier as well. This is a clear example of a sustainable decision that will improve customer and employee satisfaction, reduce cost and reduce environmental impact. Kudos to FreshDirect.


Everything that can be tracked, will be?

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pizza-tracker-psfk.jpgPSFK does a great job of investigating some of our motivations for real-time tracking and the growth of the phenomenon in a recent post entitled "Our Obsession with Tracking." In the article, they refer to a recent USA Today article that covers similar ground and even calls America "a nation of track-a-holics": 

"Americans love knowing where their things are," says Chris McGlothlin, chief information officer at Domino's. Folks constantly tell Domino's how much they hate not knowing when -- or if -- their pizza will arrive. The Pizza Tracker, used by 75% of Domino's online customers, is an attempt to solve that problem. While current technology also could track the whereabouts of drivers, Domino's won't track that for security reasons.

The article also asserts that our need to track things gives us a sense of control over the world, something which many of us currently feel we need more of. FedEx.com gets over 6 million package tracking requests every day! 

Whatever the cause, it is clear that real-time tracking is a key customer support function and business tool for many large companies and brands and will only grow as tracking hardware and software becomes more sophisticated and less expensive.



Come in to the Closet

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ikea1.jpgIKEA gets it, as demonstrated by a totally compelling and wickedly fun microsite called Come in to the Closet. The interactive catalog lets users play with the onscreen characters who respond to the customizable soundtrack or other input: play the keyboard as a drum machine or yell into the microphone on your computer to see how the characters respond. The only problem I could find with it is that I spent so much time focused on the fun interaction and music, I forgot to actually look at the products they were trying to sell!

The site, created by Swedish firms Forsman & Bodenfors and Kokokana, has a long and growing list of awards including a 2009 Bronze Cyber Lion and a Bronze from the One Show Interactive.

Toyota's Solar Wi-Fi Flowers

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3721899528_e99bc17b65_m.jpgTo promote its new 3rd generation/2010 Prius, Toyota planted a bunch of beautiful (partially) solar-powered Wi-Fi supplying "flowers" in Boston a few weeks ago. Part of their campaign to create "harmony between man, nature and machine," these 18-foot high green installations provide electrical outlets for laptops, cellphones or other electronic device as well as places for a about 10 people to sit.

This creative and useful marketing program is sure to turn heads and win awards. It dovetails nicely with their recent TV ads (see below). After Boston, the flowers will move to New York, Chicago, Seattle, SF and LA. You can view pictures on the Toyota flickr page.

Congratulations to Toyota and more importantly, to Adam Werbach and Saatchi S who helped create the campaign.  I'll write more about Adam and his fantastic new book soon, but in the mean time, enjoy this audio interview on TreeHugger Radio.


Congress Speaks

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cong.jpgCongress Speaks is a new flash site about the 110th Congress. Using every word spoken by every member of Congress as the primary database, the site allows users to compare various members and the content of their comments. The graphics are lively and clear and the site has a great sense of humor.  Now, if I could just control what Congress speaks...

And the Winner is...

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My excitement about open innovation, especially prize-driven contests, was piqued when I attended the X Prize "incentive2innovate" conference in New York earlier this year.  One of the best things at that conference was a report created by McKinsey entitled "And the winner is...".

I encourage you to read the entire 124 pages and to pique your interest here are some interesting highlights:

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The above chart highlights how drastically the field has grown over the past decade. As a result, an entire industry has sprung up around the funding, administration and support of these prizes. Even though prizes have been around for centuries, this type of growth can only lead to new models of thought and new modes of doing business.  Accompanying this rapid growth has been a drastic shift from prizes primarily in the arts and sciences to the fields of engineering and technology.

 The report highlights how prizes are particularly well-suited to specific goals including:

  • identifying excellence
  • influencing public perception
  • focusing communities on specific problems
  • mobilizing new talent
  • strengthening problem-solving communities
  • educating individuals
  • mobilizing capital

Their success depends on many factors but the report explains how they respond well to the recent trends of new wealth outside of traditional philanthropic charities, a frustration with traditional approaches to change, different approaches to allocating risk in the development of new ideas and greater global interconnectedness through technology. 

The report is a crucial read bible for anyone wanting more information about the value of prizes, how to structure prize-driven competitions and more. 

Best Buy Gets It

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Best Buy is using real-time communications and open innovation as a model for recruiting a new Senior Manager of Emerging Media

When the job posting, first made public by a recruiter on Twitter, specified over 250 Twitter followers as a job requirement, lots of online chatter ensued. In response, Best Buy's CMO Barry Judge decided to create an online contest for the best job description using their robust Idea X platform. The contest just ended and the winning job description hasn't been officially posted, but you can read the submissions as well as the motivations for the project on Barry's blog


worldbankatlas-small.jpgThe World Bank recently published an interactive data visualization about poverty, hunger, child mortality and other global challengs. Called Building a Better World, the site uses two different modes of visualizations for each of the key statistics: one using a traditional geographic projection, the other with the sizes of the countries distorted to the size of the data being represented.


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The World Bank is just one such organization devoted to sustainability issues utilizing the web to visualize important information about their projects. The Organisation for Economic Co-Operation and Development (OECD) has an entire "statistics portal" filled with information including Country Statistics, an interactive Factbook, and my favorite, the Factbook eXplorer, which combines stories and statistics with great impact. 

Gapminder is group promoting sustainable development and is well-known in certain circles from founder Hans Rosling's presentations at TED, which is one of the first places I point people when I want to explain the power of great data visualizations.  Here is his first TED presentation:



You can watch two more here and here. His data visualization software was so powerful that the founders of Google, who he met at TED, purchased it in 2007 and is now available for free.

When these and other organizations are soliciting for new funds, they might be interested in looking at Philanthropy In/Sight, a Google Maps mashup launched by The Foundation Center last week to explore "giving patterns, emerging trends and funding relationships globally, nationally, or at the community level." Grants, grantmakers, needs and impacts can all be viewed and sorted by various criteria with data updated weekly. The site currently has information on almost 100,000 grantmakers accounting for over 1.5 million individual grants.


Airlines and Twitter

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southwest-twitter-071609.jpgA recent Ad Age article, How Twitter can Help or Hurt an Airline, accurately described why Southwest Airlines is a leader in their use of real-time communications to express their brand attributes. For example, when a recent flight encountered a large hole in the fuselage and was forced to land, customers weren't the only people tweeting about it -- the airline also started posting updates on their official twitter feed, including information about how every plane was to be inspected that night and that customers on the flight were given full refunds.  As a result, Southwest was able to provide their information to the world well before news outlets were able to report on the incident.

Virgin Atlantic has monitored tweets in real-time by passengers on flights and alerted flight crews within minutes of customer issues, allowing them to respond quickly. See my earlier post on PF Changs for another great example of this kind of real-time/real-world twitter usage.

The NYT on Open Innovation

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Heavily tweeted in the open innovation community, a recent article called Crowdsourcing Works, When It's Focused, calls open innovation "popular and appealing" and gives a good overview of this growing field.

Tour de France 2009

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fv20-thumb.pngLong cycling events, such as the 3-week Tour de France 2009 which ran from July 4-26, with large international audiences are fertile ground for innovative approaches to marketing and technology.  I've already written about the Nike Chalkbot and there are other exciting examples cropping up frequently.

As with all sports, cycling is increasing its use of data -- biometric rider data, weather conditions, equipment monitoring are just three examples. Teams regularly record detailed information about individual atheletes during races and practices and analyze the information to improve performance. Peaksware, the makers of TraningPeaks, a training log and food diary software suite, is sharing some of the information and analysis associated with data from Team Saxo Bank, Team Columbia HTC and others, along with power meter race data from SRM on their blog every day.

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For more, read Data Mining le Tour, from frogdesign.

feat16.jpgLending a new meaning to "playing with fire", the Infernoptix Digital Pyrotechnic Matrix is a 12x7 programmable display comprised of small flame throwers, allowing the user to draw shapes and patterns. Even with its relatively low resolution, the ability for a variety of pre-programmed and live messages is impressive. Versions 1.0 and 2.0 were created in 2006 and are in the backyard of inventor and designer, Neal Ormand, and are available for special events. Neal recently emailed me and said he is currently working on another one at least 25 times as large for a specific (and confidential) client.

In the mean time, enjoy these images and videos and imagine what this kind of experience could bring to a hotel pool area at night...or better yet, as a new scoreboard for the Miami Heat!

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Thanks, Neal.

Grown Up Digital, Part I

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I recently heard Don Tapscott speak at a conference about his latest book, Grown Up Digital, and immediately got a copy and read it. It is a fantastic demographic study of our culture with particular focus on youth, which he calls the "net generation" -- people born after 1977. It is an invaluable reference for anyone wanting to understand the impact of technology on the modern world. In the first chapter, he outlines 8 basic ways in which the net generation differs from the ones proceeding it.

They are all key factors in driving innovation in today's marketplace:

1. They want freedom of choice and freedom of information
2. They customize
3. They want transparency and the ability to scrutinize everything
4. They require transparency and integrity in the brands they want to buy and work for
5. They want entertainment and play to be part of our work, education and social lives
6. They collaborate
7. They have a need for speed
8. They value innovation

Don has hit the nail on the head and anyone in marketing needs to understand how they are activating these consumer needstates with messaging.  I'll write more about later chapters soon, but in the mean time, here is the video of the talk that I inspired me:

BBC News Swine Flu Map

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swineflu.gifThe BBC News Swine Flu Map is a clean, simple illustration of the spread of the almost 100,000 reported cases of swine flu during the recent pandemic. The user can move a slider at the bottom of the map to move forward and back in time, watching yellow circles grow as they represent the number of cases and deaths from the disease. Another option is to let the application run by itself to see the global spread of the disease chronologically. In addition, headlines and key events are highlighted near the bottom of the map.

In only slightly related news, the Facebook pandemic hit 250 million users today and celebrated with a great animation.

Tom's One for One Movement

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20-TOMS1003M-H.jpgTom's Shoes, a 3-year old company started by serial entrepreneur Blake Mycoskie, is based on a simple, yet extremely sustainable idea: for every pair of shoes purchased, Tom's donates a pair to a child in need.

To date, the company has given over 140,000 pairs of shoes away and plans to give away a whopping 300,000 this year alone. Their goals include protecting the feet of children around the world, especially in places where walking is the primary mode of transportation, but also eradicating the deforming foot disease podoconiosis in Ethiopia.

Where did the idea come from?  In 2003, he and his sister were contestants on "The Amazing Race" and a few years later, they revisited some of the places from the show. When they visited Argentina and saw aid workers distributing shoes that didn't fit the recipients, he decided to do something about it. In addition to producing inexpensive and fashionable espadrilles, they have created a strong network of supporters on college campuses, giving top members free trips to drop off shoes.  The site is also best-in-class with great use of video and real-time chat-driven customer support.
Here is a simple story of a company using Twitter to bolster its brand.  Watch Kelly Morehead explain how a customer's tweet ended up getting her some amazing customer service just a few minutes later.


One of the more interesting uses of data tracking and analysis is the ability to track personal behavior, visualize the results and explore personal trends over time. Some designers have even taken to publishing "annual reports" about their own actions during a year. 

Designers daytum.gifNicholas Felton and Ryan Case started website Daytum to allow users to track and visualize their personal actions. The personal dashboard system is a free service with numerous clean options for displaying information. For a $4/month fee, additional options, including privacy controls, are available.

When my wife and I had our first child, we made great use of TrixieTracker, a subscription-based service to allow new parents to track the behaviors of their child in order to recognize patterns and, hopefully, make the whole process of early parenthood easier. One of the difficulties for data tracking services, we discovered, is the data entry process. 

Even with things like Nike Plus and GPS devices, few people are wearing enough biometric or sensing hardware to automate the data collection process. As a result, the consumer is burdened with the task of entering what could be a huge amount of information. Many times, the activity to be recorded is happening far away from a computer connected to the internet, increasing the difficulties.

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Today, Nathan Yau, editor of data visualization blog FlowingData, released your.flowingdata 2.0 (YFD) in an attempt to provide a personal tracking service with a reduced hassle of entering data. YFD allows people to use Twitter to easily record their actions and uses tools on the website for visualization. For people who use Twitter regularly, they often broadcast their activities frequently so the addition of a few tags in each post won't be too much more work for them. The service is currently free and is part of Yau's graduate school research.

I haven't been able to regularly use any of these since I stopped using Trixie Tracker, but now that I've started inline skating again, I'm tempted, but first I want to research exercise-specific tracking opportunities. As soon as I do, I'll write about it here.


The Ikea SUNNAN solar work lamp

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0092820_PE229544_S3.JPGThere are many solar lamps on the market but IKEAS's Sunnan version is most likely the only one that is sustainable in two ways. For every lamp sold, another is donated to UNICEF to give to children who are in remote villages and refugee camps, places where electricity often isn't available, making the lamp not only good for you, but good for the world. 

The work lamp is sold at stores for $19.99 and comes in five bright colors. It runs on solar cells that convert sunlight into the power needed for the lamp and never needs to be plugged in. The lamps need about 9 hours of sunlight to fully charge, which provide the lamps with enough energy to run for 4 hours.

Thanks, Inhabitots.

Twitter Music Charts

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Over the past few days, I've been paying attention to music charts based on Twitter traffic.  Each of the versions in this rapidly growing new field use different mechanisms to determine what is popular at the moment.

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The Twitter Music Chart developed by The Hype Machine isn't strictly real-time, as it aggregates mentions of songs over the past three days. What's interesting about the scoring mechanism is that each tweet is ranked based on how many people are following the author, so not all mentions are equal. While this sounds like a good idea, it can lead to results that are easily skewed by popular users. Case-in-point: TechCrunch author Erick Schonfeld used his account with almost one million followers to put Rick Astley at the top of the charts with just one tweet.

The Twitter Chart from Hunted doesn't publish its algorithm but a quick comparison of the songs on each reveal they are clearly different.  TweetTunes uses a pre-compiled database of artists and searches Twitter "every once in a while" to determine an artists' popularity.

None of these charts are extremely accurate in determining who or what is actually being listened to or purchased via the real-time online communications stream and it will be a long time before anyone replaces the Billboard charts as the chart of record, but they do give a pulse on what is being discussed and are excellent tools for discovering new music.

Saturn Nextfest Grass Wall

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gallery_24_large.jpgThe Saturn Nextfest Grass Wall, created in 2006, was a 45-foot wide video projection of an animated field of grass. What made it exciting is that each blade of grass moved independently and would move more quickly as spectators moved in front of it, implying that the visitor was created a small breeze that was impacting the grass. The audience was also able to input messages on a kiosk and have those displayed in front of the grass for short periods of time.

This project is one of the first that convinced me of the power of reactive spaces. It was produced by big agencies shown at a big event and was beautiful, engaging and impactful. At the time, it was also one of the best examples of the then-in-beta, now released, Processing programming language.

Reactive walls are still underleveraged as tools to express attributes of a brand.  They are  relatively inexpensive to create and maintain and can be used to tell great stories and get customers to interact with a space very easily. 
1876boxscore.jpgBaseball is most likely the sport that utilizes statistics more than any other -- by both fans and those involved in the sport. Statistics have been recorded and published in pro baseball since the creation of pro leagues. This practice was started by cricket enthusiast and "father of baseball" Henry Chadwick in the 1860's (a 1876 example is to the left) and made common to fans in 1951, when researcher Hy Turkin published The Complete Encyclopedia of Baseball.  Computers started analyzing baseball stats in 1969 and ever since, data visualizations of this data have become commonplace. Here are a few recent ones that I love:

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In 2007, The New York Times published Paths to the Top of the Home Run Charts, a clean interactive visualization of leading home run hitters, plotting performance as a function of age. It is easy to compare the different players and to notice how Barry Bonds was the only player other than Babe Ruth to hit homers steadily regardless of age. This chart made me ponder how many more home runs The Babe might have hit had he not started his career as a non-hitting pitcher!


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While not interactive, Flip Flop Fly Ball is a fan-tastic set of baseball graphs and charts. The colors, the typefaces and everything else about them is clean and easy to understand and as posters would make a great addition to any fan's room.

The most exciting recent development in baseball and statistics was featured in a front-page article in the New York Times on July 10.  The article, titled With New System, Digital Eyes Will Chart Baseball's Unseen Skills, describes how digital cameras will now record the exact location and speed of the ball and every player on the field during a game, increasing the amount of data available to baseball junkies exponentially.  


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When baseball managers use this type of data to help their team, they are essentially performing business analytics, a key practice of any successful manager. My friend, Jack Mason, of IBM, explains this further in his recent blog entry.

Fiat eco:Drive

Fiat eco:Drive is a system that helps drivers analyze their driving habits, allowing them to improve their fuel consumption up to 15%.  Available in the UK and other locations, the system works by recording driving data on a removable USB thumbdrive. When transferred to a PC, the Microsoft-crafted software analyzes the data, displays it, and gives recommendations to the driver about how to increase their fuel efficiency.

I like it because it integrates digital technology into cars, devices that seem so far behind in terms of technology development it is almost depressing. More importantly, by providing the driver with crucial information, the system transfers some of the burden of responsibility towards a better planet to the driver instead of just on the car company -- it enables the driver to do something about the planet directly. 

Congratulations to digital agency AKQA who won a well-deserved Cyber Lion in Cannes this year for the project. Now, if we could just get one of these in the States...
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Chalkbot is a machine that updates the Tour de France tradition of spectators writing inspirational messages on the road to urge on riders to a digital experience.  The machine takes 40-character tweets and SMS messages submitted by the public and prints them in chalk along the route.  Creators Nike, the Livestrong Foundation, DeepLocal StandardRobot, and W+K, ask people to send a completion to the sentence "It's about..."  Nike estimates that they will write 100,000 messages over the length of the race.

I tend to get excited about new ways of using computers to render text and this play on that idea is a great use of digitizing something that before now was analog and only available to people who could actually visit the Tour.  Now people from the entire globe can interact with the riders, spread hope and make people happy.  I also like that it forces users to think and be clever.


Once again, Nike impresses with their enormous creativity and their use of technology to create buzz, all while making people happy.

The power of open innovation

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In 1714 the British government offered a prize for the first person or team of persons to create a device that would measure longitude. In 1927, Charles Lindberg won the Orteig prize for being the first aviator to fly non-stop from New York to Paris.  Prize-driven innovation contests have been around for a long time and have been used to change people's mindsets about the possibilities of science and art.

Like the open-source software movement, the past decade has seen an explosion in the field of prize-driven contests, in many ways enabled by digital network-based collaboration opportunities.  For example, the Netflix Prize, a prize for $1 million to the first team that can improve the current Netflix recommendation system by 10% was entered by over 20,000 teams from over 180 countries.  If they had hired those over-50,000 people as employees, it would have costs them much more than $1 million.

The amount of prize money being offered to the public for innovation is growing exponentially. Because of this rapid growth, the rapid change in the field, and the effectiveness of well-designed contests, prize-driven open innovation is a useful tool available to companies needing to solve a range of problems.

Brand communications have become real-time

Over the past five years, the rise of mobile phones, SMS, Facebook, Twitter and other real-time driven technologies has been exponential. In addition, people have been shifting their media time from newspapers, television and other broadcast media to real-time, interactive media. Brands that want to live in the new world order need to understand these trends, embrace them, and respond accordingly.

We are the forefront of a world in which brands communicate in real-time with their consumers through digital channels. Some brands are experimenting with Twitter streams, frequent Facebook updates, live-chat driven customer support applications and other methods. Real-time (or near-real-time) communications aren't limited to digital channels, however -- when a company runs a "congratulations" commercial to the winner of a sporting event right after that winner was official (by producing different versions of the commercial in advance), they, too, are communicating in real time. What this shows is a passion for their field and an understanding of the expectations of the public: they want it and they want it now.

Sustainability is coming of age

With the rise of the post-Gen-X generations (Gen Y, Gen Z, the baby-boom-echo, whatever), a new basis of morality is influencing decisions around the world: we are starting to care about ourselves, each other and our world like never before. Consumers are no longer just swallowing the marketing messages that are broadcast. Instead, they are using digital networking tools to research products, services and the companies that provide them,  determining what kind of world citizens those companies are and what kind of citizens they would be if they worked at or purchased from those companies.

The best companies today understand this trend and are not only making products that people want, but are making products and engaging in programs that are good for the individual and the world. As a best practice, these actions are not done as a public relations move but are seen as important to the core of the company and leading to a truly sustainable business.

Sustainability -- be it ecological, economic, social or cultural, means having enough for today while not hurting the future.  Companies that are truly sustainable are the ones that will survive and thrive in the modern marketplace. This blog will consider many forms of sustainability, not just ecological -- even though it is probably the most popular. Instead, we will be covering all types of products, services and practices that improve the world, either one person at a time or in larger ways.


The power of data visualization

For as long as man has written things down, images have been a part of the lexicon. Centuries of development led to maps, charts, graphs and other ways of revealing the messages buried in large sets of data. Maps date back as far as 7500 BCE, before the development of written language.  William Playfair, in 1786, is given credit for publishing the first data graphs in a book and, in 1801, introducing the world to the area chart.

When USA Today launched in 1982, it reshaped the way important stories were told through their "USA Today Snapshots," a small info-graphic placed in the lower left corner of the front page. By exposing the world to data graphics (albeit not the best-designed ones), the American public became more comfortable than ever to charts and graphs. 

A recent confluence of forces is combining to make data visualisation jump to the next level. More  devices are talking to each other, more large sets of data are being collected and distributed, and computers with great power can cheaply and easily process and display this data. In some cases, this data visualization can display real-time data and be interactively controlled by the user.

As companies have access to more data about their operations, their customers and the world at large, analytics becomes more valuable and hence, data visualization becomes an important business tool. 

In a world where media behavior is changing, measurement and analytics of communications efforts is increasingly important. Since data visualization is often the most efficient and effective way of analyzing large sets of data, this field is only going to grow in importance to the business and marketing worlds.


Early on in my Razorfish days I coined a phrase that became a marketing slogan and mantra for the company: Everything That Can Be Digital, Will Be.

When I first said this, I wasn't quoting Benny Landa (who said it in 1993), I was riffing on what Dr. Ian Malcolm in Jurassic Park says:

"If there is one thing the history of evolution has taught us it's that life will not be contained. Life breaks free, expands to new territory, and crashes through  barriers, painfully, maybe even dangerously, but, well, there it is...All I'm saying is that life finds a way."
 
What I meant is that technology was like life -- it can't be contained and expands to new territories: analog phones become digital, analog thermostats become digital, analog mail becomes digital and so on. So, everything that can be digital, will be. Not everything should, mind you.

Digital technologies are invading almost every device we use with a vengeance: cars, ovens, refrigerators, phones, toilets, tvs, boats, planes and more.  Digital technologies are also being embedded, both visibly and invisibly, into almost every contained space, from hotels to airports to houses. As more and more objects talk to each other digitally, our world changes.

Most digital experiences in the past were mediated by screens with keyboards (e.g. computers). We have recently entered a new age, one in which digital experiences are mediated by other objects or just by our motion. Everyone who plans or manages a physical space, be it a restaurant, store, house,  hotel, health club, church or other needs to figure out how to use digital technologies to impact its inhabitants.  

Case-in-point: the award-winning projects at the annual advertising event in Cannes in 2009 all had a digital component and a physical component, highlighting how digital is just a "technology" or a "channel" (like TV, Radio or Retail Design) that allows a company to interact with a customer.

Welcome to EXP

I've worked in the strategic creative services industry for over 20 years and have seen it go through many changes. The business world is always in flux but there is a particularly large revolution on the horizon, akin to the so-called Internet Bubble in the late 90's.

A combination of forces is setting this change in motion and they include the state of the global economy, a critical mass of new digital technologies and their acceptance and a demographic shift towards very large older and younger generations. Out of these changes comes a new set of individual and societal priorities and in order to be successful in the next decade, companies will need to respond appropriately.

I've identified five areas of interest with respect to the upcoming changes in the business world that could lead to increased chances of success:

1. The embedding of digital technology into physical objects and spaces
2. The use of dynamic data visualizations to tell stories
3. Ecological, cultural, economic and social sustainability
4. Brands that communicate in real-time
5. Prize-driven open innovation

As a result, the experiment you are reading now, EXP, will cover innovations and trends in those five areas. EXP stands for many things, including:

    experiential marketing and branding 
    expressing brands
    an experiment in blogging
    experiments in communication and innovation
    exponent (def. "to set forth in detail")
    exposing interesting things in the business world

EXP speaks to many audiences: those who provide strategic or creative services, who purchase such services and who follow the field.  This includes designers, engineers, business people, branding people, advertising people, marketers, product managers, hotel managers, restaurant owners -- the list goes on. Anyone who participates in creating public experiences for a person, company or brand should find it useful.

This is an interactive experience, so please drop me a line at exp@kanarick.com and let me know what you think.

Thanks,

Craig Kanarick

About EXP

EXP is edited by Craig Kanarick and looks at the ways innovative brands are expressing themselves through the integration of digital technologies into objects and spaces, sustainable actions, real-time communications and open innovation.

Please send your comments to exp @ kanarick.com